1. What You See is Not What You Get

    Joel Dagenais knows how to build businesses. He began his career in the restoration industry in 1989 by doing it all for a small insurance restoration firm in Ottawa, Ontario – marketing, estimating and project management – helping to double the company’s volume during his three-year tenure. I…Read More

  2. Talking About Hazards

    One day a young man named Bill came by the offices of a cleaning and restoration contractor to apply for work. Tom, the general manager, was impressed with Bill’s carpet cleaning experience, and was glad to get his application. Bill said he didn’t have time to complete the application on the spo…Read More